What you always wanted to ask
Many answers can be found here.
booking
Our diving packages are based on a modular principle: you pay only what you need.
All dives with tank, air and weights. Nitrox for free!
Add trips by jeep or boat at the dive center as desired. Or use the dives from the package in our sensational house reef only!
Even rental equipment, you pay only when you need it.
- Dive packages can be used throughout whole stay
- Dive packages can neither be offset against other services nor transferred to other persons
- Partly used diving packages / started diving courses can not be refunded
Need more? No problem.
If you want to dive more, you will automatically receive the discounted bulk price on additional dives.
- Dive vouchers are only valid for travel periods later than booking date.
- Diving vouchers are only valid for the dive center named in the voucher.
- Diving vouchers have to be "startet" (Check In) within the booking period printed at the voucher.
- From redemption of the diving voucher (check - in) the dive packages booked are valid max. 4 weeks.
- Single dive packages (packages with less than 50 dives) are valid for max. 1 person.
- Group and family diving packages (minimum 50 dives) are valid for an unlimited number of people.
- Dive packages are valid only for the person/s mentioned latest at time of check - in.
- After expiration, unused dives expire without reimbursement.
Generally, all our pre booked dive packags and Courses can be canceled and reimbursed at any time.(if not directly booked via Lagona Divers, cancelation only after departure)
Only special offers like traide fair offers, special packages or parts of Group packages may not be canceled.
We reimburse 70% of the rack rate against payment of used dives and services according to the rack rate price list – no matter, where packages had been booked or for what reason you want to cancel it.
Reimbursement of partialy used packages is not possible! For partialy used packages, please ask our on site staff to return your voucher to you with a signed note that it was not used.
You pay your dives and Services according to the on site rack rate price list.
Please contact Lagona Divers – Servicecenter – we will reimburse 70% of the Voucher value to you.
At all Lagona Divers – dive centers following methods of payments are accepted:
- credit cards (Visa and Mastercard) For payment on site at the dive center we add 2,5% processing fee.
- Paypal (4% fee)
- cash national currency as well as other common currencies (Euro, USD, SFr)
At all Lagona Divers – Dive Centers credit cards (Visa and MasterCard) are accepted. Debiting is carried out via a double-secured Internet payment system of a German provider. We do not store credit card information but give them directly into the protected form of our service provider.
When paying by credit card on site at the dive center, we charge fees of 2.5% on the payment amount.
In addition to credit cards we accept cash and payment via Paypal (4% fee).
You can apply for the Lagona Divers Card after your first stay at one of our dive centers. It will identify you as a repeater guest in the future and offers you price advantages every time you visit Lagona Divers.
You will receive the application form during check out at the dive center or you can fill our online application at friends.Lagona-Divers.com after your visit.
Lagona Divers Card Discounts
Basically there is an immediate credit of currently 5% on all standard diving services as well as diving courses at all Lagona Divers diving bases. Other services (e.g. T-shirts and other goods) can also be credited as a voluntary service of the dive center.
Pre-booked services (e.g. dive packages) are valued at the (usually higher) on-site price and the resulting discount is credited to your invoice. So you can benefit from our reduced pre-booking prices (no matter if booked directly with us or with one of our agents) and still get the full discount in addition.
A calculation example:
You book 20 dives online at 378 Euro.
20 dives cost 420 Euro on site.
On your final invoice at the check out you will find a credit of 5% from 420 Euro = 21 Euro for this dive package.
Together with your online savings you only pay (378 Euro – 21 Euro =) 357 Euro for 20 dives. You save a full 15%!
In addition there is of course an immediate credit of 5% for all other dives made or services eligible for discounts!
A transfer of the credits e.g. to other persons, travel periods or service providers is not possible. The redemption has to take place at the latest at the end of the travel period. Your discount is therefore a credit which is immediately deducted from your final invoice on the basis.
Exceptions
Discounts may be refused in whole or in part if other discounts or rebates have been granted or if services in connection with special events or promotions have been used by the card holder. In the event of a permissible cancellation (e.g. cancellation or rescission) of a contract, any discount credit granted shall be refunded.
Please direct bank transfers in favor of Lagona Divers to our German Service Center:
Account holder: Generation X GmbH, Marktstrasse 5, 93098 Mintraching, Germany
Bank: Unicredit/HypoVereinsbank Regensburg, Hemauerstraße 1, 93047 Regensburg
IBAN: DE10 7502 0073 0335 2961 09
BIC/SWIFT: HYVEDEMM447
dives
Our diving packages are based on a modular principle: you pay only what you need.
All dives with tank, air and weights. Nitrox for free!
Add trips by jeep or boat at the dive center as desired. Or use the dives from the package in our sensational house reef only!
Even rental equipment, you pay only when you need it.
- Dive packages can be used throughout whole stay
- Dive packages can neither be offset against other services nor transferred to other persons
- Partly used diving packages / started diving courses can not be refunded
Need more? No problem.
If you want to dive more, you will automatically receive the discounted bulk price on additional dives.
- Dive vouchers are only valid for travel periods later than booking date.
- Diving vouchers are only valid for the dive center named in the voucher.
- Diving vouchers have to be "startet" (Check In) within the booking period printed at the voucher.
- From redemption of the diving voucher (check - in) the dive packages booked are valid max. 4 weeks.
- Single dive packages (packages with less than 50 dives) are valid for max. 1 person.
- Group and family diving packages (minimum 50 dives) are valid for an unlimited number of people.
- Dive packages are valid only for the person/s mentioned latest at time of check - in.
- After expiration, unused dives expire without reimbursement.
In contrast to the “conventional” backmount diving, with sidemount you do not carry the tank on the back but on the sides of your body. Do not mix up sidemount diving with the tec diving. Sidemount divers are still recreational sports divers – with some small differences.
Why sidemount?
A lateral arrangement of the dive bottles offers the diver several advantages. You get more balanced which leads to a much more relaxed physical performance for many divers. Specially divers with frequently occurring pain in the back will therefore rate sidemount diving extremely comfortable!
A further advantage is the use of two redundant air supply systems. Both bottles are equipped with a regulator. This results in increased safety for the diver. An “out of air situation” is thus almost impossible.
The third advantage is the main reason for most divers to upgrade to the sidemount diving. The two tanks simply offer the double amount of air! This results in a significantly extended dive time in which the diver can enjoy the underwater world. Especially for divers with slightly higher air consumption, this is a serious advantage.
With immediate effect Lagona Divers – Dahab offer sidemount courses as well as equipment rental for the sidemount diving.
And if you want to try it first: A Sidemount-Intro-Dive offers the best opportunity to do so.
Of course with a special equipment you can dive with us in sidemount configuration. We provide 2 full tanks to you which are billed as 2 dives. So you can participate in 2 dives with us or go diving independently in the house reef.
If you prefer 2 full tanks per dive, we charge 10 Euro for the second dive and exchange the two “half” tanks for two full tanks.
We do not offer any kind of technical diving, because we focus exclusively on recreational diving. What we offer we want to do in a perfect way. And you can not do anything.
On our dive centers in Dahab, we are working closely with colleagues – former Lagona Divers employees – who have concentrated on technical diving. We are happy to get you in contact with them.
Education and training
We know how precious every day is.
Your diving course focuses on three things:
- Your holiday pleasure
- Your safety
- A professional education
Therefore we recommend for your education a combination of independent, time- and location-independent theoretical learning and intensive, personal practical training.
For your theoretical training we recommend the multimedia (online) learning. For this purpose, we will get access to the website of SSI for you. You can complete the entire course on the Internet or in the free SSI app on any Android or iOS device. So you can learn the necessary diving theory, immediately, at home and on the road, anytime and anywhere.
Do not worry – all topics are explained easily and very understandable. After each chapter, repetition questions make sure that you have noticed the most important things. Everything is simple and very entertaining.
Your personal Lagona Divers – Instructor is at your disposal. He likes to answer all questions and make sure that you understand the theory. Of course, you can also complete the complete theoretical part (again) with him. – according to your wishes. In any case, he will conduct a short final theory test with you.
Tip: Ideally, you book your diving course before arrival in our online shop or in the service center. After receiving your course fee, you can start learning.
Tip: Of course you can also learn your theory with us “traditionally” with a book, lectures and videos with your instructor in our classroom. Or combine both. Your wishes are in the foreground.
In any case,locally you go as fast as possible into the water. In three to four days you will complete exercises with your instructor to
- Familiarize yourself with the equipment,
- Get used to breathing underwater,
- Get used to moving underwater,
- Train you to explore the fantastic underwater world safely and entertainingly.
Your personal learning pace is always in the foreground. It is important to your instructor that you master the exercises. Therefore, he organizes his lessons according to your knowledge and abilities – within the scope of the given teaching contents and procedures.
In the end, you will feel safe under water, you will know the specifics of diving and be able to participate independently in dives.
Plan for on-site training at least three, better four days.
For your diving course a normal fitness is absolutely sufficient.
Divers are normal people. The great thing about our sport: it’s not just reserved for trained people.
Not even chronic diseases exclude diving. In many such diseases, diving doctors give an “OK”.
So what do you have to do for a diving course at Lagona Divers:
- have a normal health
- have a normal fitness
- Swimming 200m (and if in doubt we’ll teach you that!)
You see, that’s not much and almost anyone can!
If you want to know more about fitness for diving, have a look at the following FAQ: Fitness for diving
In contrast to the “conventional” backmount diving, with sidemount you do not carry the tank on the back but on the sides of your body. Do not mix up sidemount diving with the tec diving. Sidemount divers are still recreational sports divers – with some small differences.
Why sidemount?
A lateral arrangement of the dive bottles offers the diver several advantages. You get more balanced which leads to a much more relaxed physical performance for many divers. Specially divers with frequently occurring pain in the back will therefore rate sidemount diving extremely comfortable!
A further advantage is the use of two redundant air supply systems. Both bottles are equipped with a regulator. This results in increased safety for the diver. An “out of air situation” is thus almost impossible.
The third advantage is the main reason for most divers to upgrade to the sidemount diving. The two tanks simply offer the double amount of air! This results in a significantly extended dive time in which the diver can enjoy the underwater world. Especially for divers with slightly higher air consumption, this is a serious advantage.
With immediate effect Lagona Divers – Dahab offer sidemount courses as well as equipment rental for the sidemount diving.
And if you want to try it first: A Sidemount-Intro-Dive offers the best opportunity to do so.
Of course with a special equipment you can dive with us in sidemount configuration. We provide 2 full tanks to you which are billed as 2 dives. So you can participate in 2 dives with us or go diving independently in the house reef.
If you prefer 2 full tanks per dive, we charge 10 Euro for the second dive and exchange the two “half” tanks for two full tanks.
We do not offer any kind of technical diving, because we focus exclusively on recreational diving. What we offer we want to do in a perfect way. And you can not do anything.
On our dive centers in Dahab, we are working closely with colleagues – former Lagona Divers employees – who have concentrated on technical diving. We are happy to get you in contact with them.
on site
The statutory regulations and the regulations of the diving federations leave us little room for the documents to be submitted.
The following documents are required at check-in:
- Valid Diving Certificate of a recognized association (We keep this together with your Check In documents during your stay)
- Copy of your passport *)
- Copy of your health certificate *)
During check-in we ask you to fill in the following:
- Explanation of the state of health
- Exclusion of Liability / Risk Acceptance Statement
We create a check-in file for you with the following details: address, certification and number of dives, arrival and departure dates, room number. On this check-in file we note daily the services you used and use it for the billing at the check-out.
*) It’s a good iedea to bring copies with you. This saves time at check in.
To comply with legal requirements, we are obliged by Egyptian authorities to document and report quite a lot of things. We have to report daily which activities we offer at what time and to whom.
This shall help – according to the authorities – to ensure that only approved providers perform touristic services.
A variety of registrations and approvals are required daily. The registration fee covers the costs of these obligations.
Registration Fee doesn´t apply on check in and check out days (if you did no dive on those days).
The “Check Dive” … maybe one of the most discussed topics when it comes to scuba diving.
Your first dive will be a so called “Welcome Dive”. This dive is mandatory for every diver, no matter which level of certification or experiance you may have.
This rule is for your own safety and to assure that all our guests will be back at the dive center after their dive with out any troubles. So please let´s not discuss this topic at all.
The Welcome Dive will be guieded by one of our dive guiedes or instructors. At the beginning of the dive he will check your buoyancy controle and give some assistance with weights adjustement if required. After descending, he will ask you to show some basic scuba diving skills like mask taking off and replacement, recovery of a regulator and hovering without movement of arms or fins.
Mastering the skills is mandatory for independent house reef diving during your stay. Depending on the result of the welcome dive, our guide may decide that it may be necessary for you to dive in company of a guide for some more dives. This is for your own safety and we will charge only a small upcharge for the guiding. For divers with less than 30 logged dives, a guide is mandatory anyhow!
The above mentioned procedures are for your own safety and to assure, that you will have a perfect vacation without stress or accident.
Keep in mind: It´s all about your health and safety! If you are not sure, please see your doctor.
Our diving packages are based on a modular principle: you pay only what you need.
All dives with tank, air and weights. Nitrox for free!
Add trips by jeep or boat at the dive center as desired. Or use the dives from the package in our sensational house reef only!
Even rental equipment, you pay only when you need it.
- Dive packages can be used throughout whole stay
- Dive packages can neither be offset against other services nor transferred to other persons
- Partly used diving packages / started diving courses can not be refunded
Need more? No problem.
If you want to dive more, you will automatically receive the discounted bulk price on additional dives.
We know how precious every day is.
Your diving course focuses on three things:
- Your holiday pleasure
- Your safety
- A professional education
Therefore we recommend for your education a combination of independent, time- and location-independent theoretical learning and intensive, personal practical training.
For your theoretical training we recommend the multimedia (online) learning. For this purpose, we will get access to the website of SSI for you. You can complete the entire course on the Internet or in the free SSI app on any Android or iOS device. So you can learn the necessary diving theory, immediately, at home and on the road, anytime and anywhere.
Do not worry – all topics are explained easily and very understandable. After each chapter, repetition questions make sure that you have noticed the most important things. Everything is simple and very entertaining.
Your personal Lagona Divers – Instructor is at your disposal. He likes to answer all questions and make sure that you understand the theory. Of course, you can also complete the complete theoretical part (again) with him. – according to your wishes. In any case, he will conduct a short final theory test with you.
Tip: Ideally, you book your diving course before arrival in our online shop or in the service center. After receiving your course fee, you can start learning.
Tip: Of course you can also learn your theory with us “traditionally” with a book, lectures and videos with your instructor in our classroom. Or combine both. Your wishes are in the foreground.
In any case,locally you go as fast as possible into the water. In three to four days you will complete exercises with your instructor to
- Familiarize yourself with the equipment,
- Get used to breathing underwater,
- Get used to moving underwater,
- Train you to explore the fantastic underwater world safely and entertainingly.
Your personal learning pace is always in the foreground. It is important to your instructor that you master the exercises. Therefore, he organizes his lessons according to your knowledge and abilities – within the scope of the given teaching contents and procedures.
In the end, you will feel safe under water, you will know the specifics of diving and be able to participate independently in dives.
Plan for on-site training at least three, better four days.
For your diving course a normal fitness is absolutely sufficient.
Divers are normal people. The great thing about our sport: it’s not just reserved for trained people.
Not even chronic diseases exclude diving. In many such diseases, diving doctors give an “OK”.
So what do you have to do for a diving course at Lagona Divers:
- have a normal health
- have a normal fitness
- Swimming 200m (and if in doubt we’ll teach you that!)
You see, that’s not much and almost anyone can!
If you want to know more about fitness for diving, have a look at the following FAQ: Fitness for diving
Our dive packages are bound to a person and non-transferable. Thus, the offered packages can not be shared or used for a future stay. We would not be Lagona Divers, however, if we did not know about customer-specific exceptions:
Family package:
At least two adults who are accompanied by a non-diving child under 12 years can share each package.
Group package:
Group packages start at 50 dives. These can be shared unlimited by the persons named latest at check in.
At all Lagona Divers – dive centers following methods of payments are accepted:
- credit cards (Visa and Mastercard) For payment on site at the dive center we add 2,5% processing fee.
- Paypal (4% fee)
- cash national currency as well as other common currencies (Euro, USD, SFr)
All Lagona Divers – dive center are equipped with DIN-valves. There are always enough INT – adapters to rent for free. You don’t need to bring your own adapter.
Protection of the underwater world is something we take very serious. Therefore, the carrying of (diving) knives is not allowed. Should you want to carry “something sharp” with you for security reasons, there’s nothing to say against divers scissors.
Reef protection is something we take very important. Therefore, the use of gloves is not allowed. We have never water temperatures that could give reason to wear gloves.
In contrast to the “conventional” backmount diving, with sidemount you do not carry the tank on the back but on the sides of your body. Do not mix up sidemount diving with the tec diving. Sidemount divers are still recreational sports divers – with some small differences.
Why sidemount?
A lateral arrangement of the dive bottles offers the diver several advantages. You get more balanced which leads to a much more relaxed physical performance for many divers. Specially divers with frequently occurring pain in the back will therefore rate sidemount diving extremely comfortable!
A further advantage is the use of two redundant air supply systems. Both bottles are equipped with a regulator. This results in increased safety for the diver. An “out of air situation” is thus almost impossible.
The third advantage is the main reason for most divers to upgrade to the sidemount diving. The two tanks simply offer the double amount of air! This results in a significantly extended dive time in which the diver can enjoy the underwater world. Especially for divers with slightly higher air consumption, this is a serious advantage.
With immediate effect Lagona Divers – Dahab offer sidemount courses as well as equipment rental for the sidemount diving.
And if you want to try it first: A Sidemount-Intro-Dive offers the best opportunity to do so.
Of course with a special equipment you can dive with us in sidemount configuration. We provide 2 full tanks to you which are billed as 2 dives. So you can participate in 2 dives with us or go diving independently in the house reef.
If you prefer 2 full tanks per dive, we charge 10 Euro for the second dive and exchange the two “half” tanks for two full tanks.
We do not offer any kind of technical diving, because we focus exclusively on recreational diving. What we offer we want to do in a perfect way. And you can not do anything.
On our dive centers in Dahab, we are working closely with colleagues – former Lagona Divers employees – who have concentrated on technical diving. We are happy to get you in contact with them.
You can apply for the Lagona Divers Card after your first stay at one of our dive centers. It will identify you as a repeater guest in the future and offers you price advantages every time you visit Lagona Divers.
You will receive the application form during check out at the dive center or you can fill our online application at friends.Lagona-Divers.com after your visit.
Lagona Divers Card Discounts
Basically there is an immediate credit of currently 5% on all standard diving services as well as diving courses at all Lagona Divers diving bases. Other services (e.g. T-shirts and other goods) can also be credited as a voluntary service of the dive center.
Pre-booked services (e.g. dive packages) are valued at the (usually higher) on-site price and the resulting discount is credited to your invoice. So you can benefit from our reduced pre-booking prices (no matter if booked directly with us or with one of our agents) and still get the full discount in addition.
A calculation example:
You book 20 dives online at 378 Euro.
20 dives cost 420 Euro on site.
On your final invoice at the check out you will find a credit of 5% from 420 Euro = 21 Euro for this dive package.
Together with your online savings you only pay (378 Euro – 21 Euro =) 357 Euro for 20 dives. You save a full 15%!
In addition there is of course an immediate credit of 5% for all other dives made or services eligible for discounts!
A transfer of the credits e.g. to other persons, travel periods or service providers is not possible. The redemption has to take place at the latest at the end of the travel period. Your discount is therefore a credit which is immediately deducted from your final invoice on the basis.
Exceptions
Discounts may be refused in whole or in part if other discounts or rebates have been granted or if services in connection with special events or promotions have been used by the card holder. In the event of a permissible cancellation (e.g. cancellation or rescission) of a contract, any discount credit granted shall be refunded.
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contact:
Lagona Divers – Servicecenter
Marktstrasse 5
93098 Mintraching – Germany
Telefon & WhatsApp: +49 9406 2831-0
Schweiz: +41 21 5104920
UK: +44 330 0101091
info@Lagona-Divers.com
